隐私政策
隐私政策
生效日期:2020年1月1日
最后更新:2023年5月8日
This 隐私政策 describes how San Jose Water Company and our 子公司 and affiliated companies (collectively, “SJWC,” “we,” or “us”)收集、使用、披露或以其他方式处理有关您的信息. This 隐私政策 applies to information we collect when you access or use our websites (collectively, “网站)、平台登录的送水服务(“服务”), or when you otherwise interact with us, such as through our customer support channels.
平台登录可能会不时更改本隐私政策. If we make changes, we will notify you by revising the date at the top of this policy. 如果平台登录做出实质性的改变, we will provide you with additional notice (such as by adding a statement to the 服务 or sending you a notification). We encourage you to review this 隐私政策 regularly to stay informed about our information practices and the choices available to you.
内容
定向广告和分析
收集资料
在本节中, we describe the categories of information we collect and the sources of this information, 这取决于你如何与平台登录互动.
您提供给平台登录的信息
平台登录收集您直接提供给平台登录的信息. 例如, 当您创建帐户时，平台登录会直接收集您的信息, 请求客户支持, 或者以其他方式与平台登录沟通. 平台登录收集的信息类别包括:
- 安全号码: 平台登录还会生成一个与您的帐户相关联的ID号码.
- 财务信息: 平台登录收集您的付款账户信息, 包括你的路由和账号, 无效支票, 还有你的签名.
- 属性信息: 平台登录收集有关您财产的信息, 包括它是住宅还是商业, 评估员包裹编号, 财产的年龄, 还有居民的数量.
- 沟通信息: 平台登录收集您与平台登录的通信中包含的或关于平台登录的信息, 包括如果你提出投诉或索赔.
平台登录也可能收集您选择提供的任何其他信息.
平台登录自动收集的信息
平台登录会自动收集以下类别的资料:
- 交易信息: 平台登录保存着你们与平台登录之间交易的历史记录, 包括服务的支付日期和金额.
- 互联网活动信息: 平台登录收集有关您如何访问平台登录网站的信息, 包括有关您使用的设备和网络的数据, 比如你的硬件模型, 操作系统版本, 移动网络, IP地址, 唯一设备标识符, 浏览器类型. 平台登录还收集您在平台登录网站上的活动信息, 比如访问时间, 页面查看, 链接点击, 以及您在进入平台登录的网站之前访问过的页面.
- 音频信息: If you call our 客户服务 team, we may monitor and retain those conversations.
- Cookies和类似跟踪技术收集的信息: 平台登录使用跟踪技术, 比如饼干和像素, 收集有关您与平台登录网站互动的信息. 这些技术帮助平台登录改善平台登录的网站和您的体验, 查看平台登录网站的哪些领域和功能是受欢迎的, 计算访问量. You may be able to adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our 服务.
平台登录从其他来源收集的信息
平台登录从其他来源获得信息. 例如, we collect information about your water 使用/consumption (“用水资料”) from our meters and related technology and we may collect information about your 财产 from the relevant real estate developer or from public records.
导出信息
We may derive information or draw inferences about you based on the information we collect. 例如, we may make inferences about your approximate location based on your IP地址.
资讯的使用
We use the categories of information we collect for the following business and commercial purposes:
- 服务提供: 平台登录使用信息来提供和维护平台登录的服务, 包括给你送水, 支付流程, 验证你的账户.
- 研究与改进: 平台登录使用信息来分析和改进平台登录的服务, 包括测试和分析水系统的性能, 评估风险并确定维护和更换资产的优先级, 促进效率/节约. 平台登录也使用信息来改善平台登录的客户支持服务.
- 交流: we use information to send you notices of Public Utility Commission hearings, 提醒你压力/污染物的变化, 回应你的投诉, 索赔, 和询问, 通知您价格变化或新服务的成本, 给你发账单或其他交易或关系信息.
- 营销和广告: 平台登录使用信息发送直接营销信息. You can opt out of the marketing messages we send by following the instructions in those communications or by contacting us.
- 进行分析: 平台登录使用信息来监控和分析网站趋势, 使用, 和活动, 改善平台登录的网站, and generate de-identified data that we will not attempt to re-identify.
- 保护与合规: 平台登录使用信息进行监管备案, 记录和处理索赔和投诉, 检测, 调查, 并有助于防止安全事件和其他恶意, 具有欺骗性的, 欺诈, 或者非法活动, 帮助保护SJWC和其他人的权利和财产, 遵守平台登录的法律和财务义务.
披露资料
平台登录披露上述信息的类别如下:
- 供应商: 平台登录向供应商披露信息, 服务提供商, contractors and consultants that need this information to provide services to us, 比如帮助平台登录进行网络托管的公司, 支付处理, 欺诈防范, 债, 客户服务, 数据浓缩, 分析, 营销和广告.
- 广告合作伙伴: we disclose information to third parties for the 市场营销与广告 purposes described above.
- 专业顾问: we disclose information to our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
- 法律部门: we may disclose information to legal authorities and others for the Protection and Compliance purposes described above, 包括如果平台登录认为披露是符合, 或者要求, 任何适用的法律或法律程序, including lawful requests by public authorities to meet national security or law enforcement requirements and if we believe that your actions are inconsistent with our user agreements or policies, 如果平台登录认为你触犯了法律, 或者如果平台登录认为有必要保护权利, 财产, 和SJWC的安全, 平台登录的用户, 公众, 或其他.
- 企业交易:平台登录保留披露有关资料的权利, 或者在某些公司交易的谈判中, 包括合并, 出售公司资产, 融资, 或其他公司收购平台登录的全部或部分业务.
- 子公司: we reserve the right to disclose information between and among SJWC and any current or future parents, 子公司, 子公司, 以及其他在共同控制和所有权下的公司.
- 同意: we may disclose information when we have your consent or you direct us to do so.
We also disclose de-identified information that cannot reasonably be used to identify you.
加州居民
This section applies to California residents and describes our data practices today and in the preceding 12 months.
额外的披露
We collect the following categories of personal information: 标识符, 商业信息(包括财务信息), 属性信息, 用水资料, 和上述交易信息), 沟通信息, 互联网活动信息, 音频信息, 及衍生资料. We collect this information from the following categories of sources: directly from you, 来自房地产开发商/公共记录, 还有平台登录的输水技术. For more information about the specific data points we collect and the sources of such collection, 请参阅以上资料收集部分.
We collect and disclose personal information for the following business and commercial purposes (described in more detail in the 资讯的使用 section above): Service Delivery, 研究与改进, 沟通, 市场营销与广告, 进行分析, 以及保护与合规.
平台登录不“分享”或“出售”个人信息. We have disclosed the following categories of personal information to the following categories of recipients (described in more detail in the 披露资料 section above):
| 个人信息类别 | 受助人类别 |
|---|---|
| 标识符 |
——供应商 -广告合作伙伴 -专业顾问 -法定机构 |
| 商业信息 |
——供应商 -广告合作伙伴 -专业顾问 -法定机构 |
| 沟通信息 |
——供应商 -广告合作伙伴 -专业顾问 -法定机构 |
| 互联网活动信息 |
——供应商 -广告合作伙伴 |
| 音频信息 |
——供应商 |
| 导出信息 |
——供应商 -广告合作伙伴 |
您的隐私权
访问、更正和删除
You have the right to (1) request to know more about and access your personal information, (2)要求删除您的个人信息, (3)要求更正不准确的个人信息.
访问平台登录的 隐私门户、电子邮件 privacy@scarofdavid.com 标题为“加州隐私权”,” or call our toll-free number at (888) 266-5885 to exercise these rights.
We may verify your request by asking you to provide information related to your recent interactions with us, 比如最近账单上的信息. 如果平台登录拒绝您的请求，您可以通过电子邮件对平台登录的决定提出上诉 privacy@scarofdavid.com 标题为“加州隐私权请求上诉”.”
不歧视
平台登录不会因为您行使隐私权而区别对待您.
授权代理
如果您以授权代理人的身份提交权利请求, you are required to submit proof of your authorization to make the request, such as a valid power of attorney or proof that you have signed permission from the individual who is the subject of the request. Please do not provide any sensitive personal information in connection with this request, 比如驾照或其他政府颁发的身份证件. 在某些情况下, we may be required to contact the individual who is the subject of the request to verify his or her own identity or confirm you have permission to submit this request. If you are an authorized agent seeking to make a request, please email privacy@scarofdavid.com.
数据保留
We store personal data for as long as necessary to carry out the purposes for which we originally collected it and for other business purposes explained in this 隐私政策.
联系平台登录
If you have any questions about this 隐私政策, please contact us at privacy@scarofdavid.com or (888) 266-5885.